Patient Experience

DesignDriveData are experts in gathering information on patient experience that will inform service development and optimal medicine placement and enable appropriate sharing of best practice. Information that will enable a company to understand how its medicine can improve a patients’ current experience of healthcare.

It is important to recognise the difference between patient experience and patient satisfaction:

  • Patient experience is understanding what is important to patients and what actually happens when they experience a service
  • Patient satisfaction measures the process of care/ organisation, e.g. timing, food

For example, a patient can spend an hour in A&E waiting to be seen. If they are well looked after, kept informed and feel they were listened to they may report that the experience was positive. A patient satisfaction survey which focused on the waiting time may give wrong impression about the quality of the service.

For support with understanding disease-specific patient experience email us on